Job Responsibilities and Requirements:  Our personalized approach translates into responsive service and a genuine commitment to exceeding your expectations, while our access to a global Communications presence allows us to serve clients of all industries and sizes. With growing Industry changes and fluctuations, ALW commits to providing consistent, best-in-class service to the Financial services, telecommunications, utilities, healthcare, and Insurance industries. Principal Responsibilities Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts. Provide thorough, efficient, and accurate Account updates on computer files for each call made or received. Demonstrate effective skip tracing techniques by locating debtor contact information. Counsel delinquent Account debtors to assist in finding funds to meet debt obligations. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection Industry. Knowledge, understanding, and compliance with ALW policies and procedures. Provide feedback to Management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by Management. High School Diploma or General Education Development (GED) certificate or equivalent relevant work experience desired. Previous collections experience preferred. Basic computer skills. Ability to maintain the highest level of confidentiality. Excellent interpersonal, written, and oral communication skills. Ability to work in a team fostered environment. Ability to work in a multi-tasked environment. Ability to prioritize and organize work. Ability to adapt to a flexible schedule. Work Environment Office environment. Ability to lift and/or move 20 pounds with or without accommodation.


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