keyword: Call Center Architect, Call Center

Job Responsibilities and Requirements: The candidate must have a solid understanding of the relationship of Genesys as a middleware component to a complex fully integrated solution and the ability to define touch points / requirements of third party integrated technology components. In addition to technical requirements, this position requires familiarity with implementation principles, theories and concepts; specifically the Software Development Lifecycle; and the ability to work both independently or collaboratively to achieve success. Required: BS degree in Computer Science or related field. Demonstrated (reference able) professional consulting, implementation and solutions architecture experience with a specific focus on enterprise contact center solutions. A minimum of 10 years contact center consulting experience. Demonstrated ability to lead and drive an implementation from discovery through production rollout. One or more Genesys certifications such as GCP7-CIV, GCP7-DIV, GCP7-CSIP or GCP7-GVP. Strong presentation and communications skills appropriate for multiple levels of an organization. Strong troubleshooting skills. Ability to take initiative. Desired: Experience within the Healthcare and Financial verticals. Solution integration experience with one or more of the following technologies (NICE, Aspect WFM, Empirix, Knowlagent, Merced, Nuance or Synovate). Cancel Send Email A Contact Center Services ("CCS") Professional Services Executive Consultant is viewed by the customer as a subject matter expert responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving multiple technologies. An Executive Consultant has strong interpersonal and technical skills and has a comprehensive understanding of Contact Center related technologies as well as their interdependencies. The Executive Consultant is a leader in contact center solution design and has the ability to identify and work with various technology vendors in order to coordinate a comprehensive contact center solution that meets a customer's requirements. An Executive Consultant has the ability to articulate complex concepts to senior management level customer employees. The Executive Consultant is a highly motivated professional capable of driving successful engagements, leveraging their prior experiences and their knowledge of complex and fully integrated solutions. This position requires a broad range of skills related to implementation of complex contact center solutions. The ideal candidate has extensive experience in the implementation of the Genesys suite of contact center products as well as integration with common PBX's (Cisco CUCM, etc...) and a variety of related technologies used for Workforce Management, Call Recording, Quality Monitoring, Reporting, and Call Processing. The candidate must have a solid understanding of the relationship of Genesys as a middleware component to a complex fully integrated solution and the ability to define touch points / requirements of third party integrated technology components. In addition to technical requirements, this position requires familiarity with implementation principles, theories and concepts; specifically the Software Development Lifecycle; and the ability to work both independently or collaboratively to achieve success. Required: BS degree in Computer Science or related field. Demonstrated (reference able) professional consulting, implementation and solutions architecture experience with a specific focus on enterprise contact center solutions. A minimum of 10 years contact center consulting experience. Demonstrated ability to lead and drive an implementation from discovery through production rollout.
 
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