Eastern Service Technician Administrator

Position Overview

This position will be responsible in providing service support to all Eastern service depots, customers and staff.  They must ensure the facilitation of an effective and efficient day-to-day customer service and administration of the parts and service/warranty depots service function for Eastern Canada.  The role will require administrative skills combined with a technical aptitude for diagnosing product use issues, warranty questions and returns and repairing products and handling modified orders.

The Eastern Service Administrator will report directly to the National Service Manager with day-to-day interaction with the Branch Manager.

Responsibilities:

• Day-to-day administration in the service shop for in-house repairs and modified orders, warranty claim processing, general warranty administration, sales order and invoice processing for repairs (both warranty and charge out repairs) and shop prioritization (once fully trained and oriented);
• Handling inquires from Warranty/Service depots, end users and distributors on technical information, trouble shooting, quality issues, how-to issues as they relate to Eastern Canada Parts & Service where the matter cannot be handled by the our company  sales force;
• Responding to internal administrative matters and technical questions;
• Managing the overall paper flow in the department and, along with Eastern Service Technician ensuring that daily work flow of repairs and modified orders are attended to in a timely manner;
• Communicating with the Branch, Parts and Service managers on work flow, and field/product issues on a regular basis with Parts, Service and Product Management team;
• Overseeing of Service area (cleanliness / organization);
• Ongoing maintaining, review and visitations the authorized warranty and service centers in Eastern Canada.  This will include ensuring adequate territory coverage, and review of new potential depots and would be facilitated in conjunction with the National Service manager and Sales departments, creating an open two-way feedback mechanism, and protocol with product related issues;
• Providing support to the Service Technician with respect to modified orders, and torque wrench testing, calibration and repairs as required; Processing and logging of paperwork for torque wrench repairs and calibration
• Controlling all receipts of goods and shipment of goods from and to the Service department;
• Coordinating any requirements to assist in product line testing and technical issues;
• Assisting the Service Technician with any in-house/factory authorized product repairs and recalls;
• Assisting in the administration and documentation at the shipping bench regarding control of releases, return of goods authorization and inspection, miscellaneous pick ups, etc.;
• Developing and conducting all material handling and air tool service schools across Eastern Canada;
• Providing information to ISR’S on simple product related issues, which they can relay to the customer.
• Other duties and responsibilities as required.

Qualifications
 

• The ideal internal candidate will have a mechanical aptitude – a understanding of our different product lines and how they work and the application of such tool (where knowledge of all product lines may be ideal, we encourage you to apply if you have an in-depth knowledge of any one of our product lines);
• Previous power equipment repair experience preferred;
• Ability to multi-task while maintaining organization;
• Excellent customer service skills;
• Strong working knowledge of Outlook 2010 and basic computer skills in Excel, Word;
• Neat writing;
• Good verbal and written communication skills;
• Calm and professional demeanor.

Admin,tools, service technician,technical,customer, staff, customer service,parts,services, Mississauga, Brampton, Toronto,outlook 2010, excel, word

To apply for this position please copy and paste this URL into your browser and apply directly online. Thank You

http://www.bramptonjobsandcareers.ca/jobs.php?ad=1322688917