Claims Manager General Insurance
 
 
The Claims Manager will actively manage the branches’ dynamics which involves leading and managing staff, proactive customer contact with respect to quality and service issues while building the individual business reputation, training and development of staff and overseeing efficiency of operations.

Qualification and Skills
 
•Support the account management and effective partnerships with dedicated accounts; running performance overviews, produce revenue reports to track trends
•Communication of corporate policies and ensuring compliance
•Special projects as assigned by management
 
•University degree/college diploma preferred or equivalent business experience.
•CIP / FCIP designation or actively pursuing and/or nearing completion of same.
•Claims adjusting experience with experience at the management level
•Field Claims adjusting experience required.
•Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
•Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
•Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
•Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
•Strong commitment to ongoing education and learning
 
Business Acumen, Team Leadership, Focus on Results, Customer Service Focused Communication Skills.
 
Detailed Information

•Responsible for management and collection of account receivables
•Responsible for management of adjusters billings and maintaining interims as per company standards
•Responsible for revenue contributions and margins

File Quality / Customer Service

•Review billings and fees in accordance with client billing expectations and corporate standards
•Handle insured and client complaints, monitor and ensure resolutions reached
•Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
•Review fees for accuracy and quality

Technical Expertise and Support

•Act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
•Provide file review feedback and direction on file completion

Adjuster Production

•Manage budgeted revenue expectations in conjunction with individual adjuster production
•Work with Lead Support to coordinate effective file support for adjusters

Employee Development

•Prepare and discuss performance reviews with staff members
•Provides guidance and feedback regarding performance
•Support technical training and other development requirements
•Coordinate and facilitate staff meeting on a regular basis
•In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports

Resource Management

•Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
•Responsible for the recruitment and selection of adjusters
We offer an exceptional compensation package.


 
Please forward your resume
 
 
 
Insurance, claim ,auto, life benefit, risk, rates, cash, financial, licensing, CIP, FCIP, policy, insurance jobs, insurance claims, adjuster, broker, insurance broker, general insurance claims adjuster, insurance careers, insurance industry, Toronto, Oakville, Burlington, Hamilton, Georgetown, Guelph, Brampton, Etobicoke, Kitchener

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